Orders will be shipped within 2 to 5 business days after order is received.
Free shipping on all orders over $100.
Clothing - We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Home Décor - We are only shipping to the continental U.S. at this time. We are working on expanding our shipping beyond the lower 48. Feel free to contact us for additional information. We may be able to ship outside the U.S. on a case by case basis.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
- Most new/unused items may be returned within 30 days of delivery for a full refund.
- All Sale Items are final and cannot be returned/exchanged/refunded.
- All Discounted Items (Coupon Discounts) are only available for exchange or store credit.
- All International Orders are final.
If the return is a result of our error (you received an incorrect or defective item, etc.*) we will pay the return shipping costs, else the customer pays the return shipping cost.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
*Please note that due to the nature of the Indie Ella silk production, using recycled silk material, there can and will be occasional inconsistencies and minor flaws in the pattern of the fabric. The material used is second hand (not new).
Please send returns/exchanges to:
Indie Ella Lifestyle
1072 E Old Canyon Ct Suite A